• Buying service: You authorize Micafi to purchase items from international websites such as the US, Germany, the UK, Japan, Australia, Korea, and more.
  Micafi handles ordering, payment, international shipping, customs clearance, and door-to-door delivery in Vietnam.
  👉 Best if you want brand-new, authentic products (often with invoices) and faster delivery.
• Bidding:
  Micafi represents you to place bids on international auction platforms such as eBay, Yahoo! Auction Japan, or other trusted partners.
  Just send the product link + your maximum bid — Micafi will auto-bid until you win or the auction ends.
  👉 Best if you want rare/limited items or pre-owned products at a better price.

1. For buying service:

Total cost = Item price (after tax) + Domestic shipping (if any) + International shipping + Customs/clearance + Transaction handling (if any).
Micafi always provides an itemized quote so you know the full cost before confirming.

2. For bidding service:

In addition to the above costs, you must pay 100% of the auction item value. If you don’t win, Micafi refunds 100% of the deposit — no bidding fee is charged.

All fees and bidding progress are updated transparently for easy tracking.

Yes. All Micafi orders are insured during international shipping. In case of loss or damage, Micafi will work directly with the seller or the carrier to support exchange/return/compensation in accordance with the current return & refund policy.

Yes. You can open and inspect the parcel upon receipt. If an item is not as described, missing accessories, or appears damaged, please take photos/videos and contact Micafi immediately for support based on the marketplace’s policies. See details here: VIEW POLICY.

An order may include multiple items from different sellers, shipped in separate parcels. Micafi will prioritize forwarding parcels as soon as they arrive at the warehouse so you can receive items as early as possible.

Micafi supports compensation under a clear commitment policy, depending on the specific case (manufacturer issues, carrier fault, or supplier-related problems).

• US: 7–10 days
• Japan: 10–12 days
• Korea: 7–10 days
• Germany: 3–4 weeks
• UK: 3–5 weeks
• Australia: 10–12 days
• …

Timeframes are estimates and may vary due to customs clearance, weather, flight schedules, or each country’s import/export regulations.

Micafi is a buying/bidding intermediary and does not directly provide warranties.
However, if the seller offers a domestic warranty, Micafi can assist in shipping the item to the correct warranty address (any shipping fees are paid by the customer).

Cancellation depends on the current processing status:

• Not purchased yet: Can be canceled immediately with no fee.
• Purchased but not shipped: Micafi will contact the seller to request cancellation; approval depends on the marketplace/seller policy and timing.
• Already shipped: Cannot be canceled, but Micafi can guide you through returns if the seller allows. Any related shipping or additional fees will be clearly communicated.

Yes. If you pay within 24 hours after receiving the quote, Micafi offers an instant 10% discount on the service fee (depending on order value). Applied automatically — no promo code needed.