Micafi customer information privacy policy

Micafi is committed to protecting customers’ rights and privacy when using our international purchasing, shipping, and logistics services. This Privacy Policy explains how we collect, use, store, and protect customers’ personal information.

1. Purpose of Information Collection

Customer information is collected for the following purposes:

• Providing and supporting international purchasing, shipping, and logistics services.
• Processing orders, delivery, and customer support.
• Sending notifications about services, promotions, and events.
• Improving service quality and optimizing user experience.

2. Scope of Information Collection

Micafi may collect the following information:

• Personal information: Full name, phone number, email address, delivery address.
• Transaction information: Order details and purchase history.
• Technical information: IP address, browser type, and access device.

3. Scope of Information Use

Customers’ personal data is used for:

• Service management and provision.
• Customer contact, support, and care.
• Sending promotional and service-related notifications.
• System analysis and service improvement.

4. Information Storage Period

Customer information is stored for the duration of using Micafi’s services or until a deletion request is made. After this period, data will be deleted or anonymized in accordance with regulations.

5. Information Collection and Management Entity

Micafi, operating under Import Export Associates, Inc, is a platform that provides international purchasing and auction services, operating through a global network of logistics providers and purchasing partners across the United States, United Kingdom, Germany, France, Japan, South Korea, China, Australia, and Vietnam.

• Head Office (US Office): 12112 Bellaire Blvd, Ste 1, Houston, TX 77072, United States
• Email: [email protected]
• Website: https://micafi.com/

6. Customer Rights

Customers have the right to:

• Request access, correction, or deletion of personal data.
• Be clearly informed about the scope and purpose of data usage.
• Have their lawful rights regarding personal data protected.

7. Information Security Commitment

Micafi applies technical and administrative measures to protect customer data, including:

SSL encryption across the entire website.

• Strict internal access control.
• Staff training on data security and privacy.

However, due to technical limitations, no data transmission over the Internet can be guaranteed to be 100% secure. Micafi makes every effort to protect data but cannot guarantee absolute security.

8. Information Sharing with Third Parties

Micafi does not share personal data with third parties, except in the following cases:

• With customer consent.
• When necessary to perform services (e.g., shipping or payment partners).
• When required by competent authorities under applicable laws.

9. Cookies and Tracking Technologies

Micafi uses cookies to:

• Ensure stable website operation.
• Collect analytical data to improve services.
• Support relevant advertising display.

Customers may refuse cookies via browser settings or the cookie banner on the website. Refusing cookies may affect service experience.

10. Legal Compliance and Children’s Privacy

Micafi complies with Vietnamese laws on personal data protection. Our services are not intended for individuals under the age of 13 without the consent of a legal guardian.

11. Policy Updates

This Privacy Policy may be updated from time to time to comply with legal requirements and service needs. All updates will be published on Micafi’s official website.

Micafi is committed to accompanying customers and protecting their rights and personal data throughout the use of our services.